IMPORTANT- MUST READ IN ENTIRETY. Policies are strictly enforced.

New Cancelation Policy

We understand that things happen, and you may need to change your scheduled appointment day or time.  If you are unable to keep a scheduled appointment, we kindly ask that you give us 24-hour advance notice if you must cancel an appointment. For cancellations made less than 24 hours in advance (Not 23.9 hours, not 20 hours, not 15 hours), there will be a charge of 50% of the full price of all scheduled services without further notice.  Any “no-shows”, will be charged 100% of the service fee.

To be fair, there will be NO exceptions made to this policy.  We do not double or triple-book clients.  If you schedule an appointment, we reserve the time specifically for you only.  We need to have some time to attempt to fill that reserved time slot. 

By definition, an “emergency” is something that none of us can foresee happening.  They happen to all of us.  But we will not sit and try to decide if your emergency is actually an emergency and if the next client is or isn’t an emergency.  We do not feel it is fair to waive it for some clients and charge others. PLEASE DO NOT SCHEDULE YOUR APPOINTMENT IF YOU DO NOT AGREE TO THIS POLICY.  We know that most of our clients are honest and caring, but there are some who literally do not care and will not show up to an appointment on a whim, then claim they had an emergency.  We hope that you understand, this is not a hobby, this is how we care for our families.

If you have tested positive or have been exposed to COVID, or have proof that you had to be tested, you can send it to us and we will waive any cancellation fees for that Please understand that we are a small business and without you, we are nothing.  We appreciate you and have no desire to charge these fees unless necessary.  If you are scheduled, we reserve that time slot just for you.  If you cancel, and we do not have time to fill the slot, then that is a loss for us and our time.

Late Policy

We value your time!  If any client is more than 10 minutes late (aka 11 minutes or more) the appointment will be rescheduled and a cancellation fee will apply.  

We try our best to stay on track throughout the day because we value your time.  If the client ahead of you is more than 10 minutes late, then most likely we will be late getting you in for your appointment.  If you are late, then we will most likely be late for any clients after you.  It’s a trickle-down effect.  Sometimes, it happens to us regardless, but in an effort to greatly reduce these occurrences, this policy is strictly adhered to.  

IF YOUR TIME SLOT IS ONLY 15 MINUTES LONG.  You have a FIVE (5) minute grace period to be late, NOT 15.  Sometimes, if we do not have a client after you, we may still be able to take care of you.  But most of the time, you will need to just reschedule and pay the cancellation fee.  

Child Policy

Our concerns are for the safety of your children.  We understand how challenging it is to find time to spend for yourself.  Our salon is a place to unwind and enjoy a relaxing spa/salon experience without the pitter-patter and sometimes not-so-happy sounds that our babies can make.  Our policy strictly prohibits children under the age of 12 years old, unless they are receiving a service.  Our salon is not child-proof.  Sharp instruments, hot wax, chemicals, etc., along with a congested area make for a potentially dangerous environment for young children.  

If you bring a child with you, you will need to reschedule your appointment and will be charged a cancellation fee. 

We greatly appreciate your compliance with our child safety policy.